CyberGhost is the preferable VPN choice if you fancy a combination of speed, reliability, and an assurance of privacy and security. You get the best pricing deals, excellent features, a ton of supported client apps, and an anonymous internet identity. Moreover, CyberGhost is perfect for torrenting, thanks to its P2p support and zero-logs policy. Its blazing-fast speeds are perfect for streaming online content in HD. The best part, CyberGhost unblocks all major streaming outlets, including Netflix, BBC iPlayer, and more.
CyberGhost is registered and has legal jurisdiction in Bucharest, Romania. This is a country that dropped its data retention laws in 2014, making it one of the best locations to base a VPN. However, there’s controversy considering CyberGhost’s recent acquisition by Kape Technologies. The parent company has its headquarters in the US, a region that’s plagued with online mass surveillance and data retention laws. But we can confirm that CyberGhost retains its headquarters in Romania, and this should guarantee your privacy when browsing the internet.
|Money-back guarantee||45 days|
|Free trial period||1 day|
|Allowed concurrent connections||7 devices|
|Supported streaming services||Netflix, BBC iPlayer, Hulu, HBO GO, Disney+|
|No logs policy||Yes|
|Authentication||2048-bit RSA key, HMAC SHA-256|
|VPN Protocols||OpenVPN, L2TP, IKEv2|
|Special features||Kill switch, split tunneling, SmartDNS, ad-blocker|
|Customer support||24/7 service|
|Server locations||160 locations, in 90+ countries|
|Number of servers||6,535+ servers|
|Supported platforms||Windows, macOS, iOS, Android, Linux, Firefox, Chrome|
|Supported devices||FireTV, Android, Routers, Xbox, PlayStation|
|VPN legal jurisdiction||Bucharest, Romania|
This 2020 CyberGhost review looks at what the Romanian VPN has to offer in terms of pricing, server coverage, performance speeds, security, and privacy policies. We’ll also share our experience using the VPN’s dedicated apps and the customer service offered.
COVID-19 Stay-At-Home Deal May 2020
CyberGhost has recently announced a flash sale deal that lets you stream your favourite content on Netflix, BBC iPlayer, Disney+ and more. What’s more, you get unmetered connections, and you can unblock more with its specialised servers for streaming.
CyberGhost VPN Pricing and Deals
CyberGhost is one of the top VPNs that is keen to offer subsidised price plans all year round. This time, following the ongoing pandemic, they’ve cut down the price rate its three-year plan – now extremely affordable. Otherwise, at the time of this review, CyberGhost sells up to four premium plans. Furthermore, every premium package gives you the same features but has different monthly rates.
We managed to review the price plans, and we’ve listed how they compare below. We also give expert recommendation on the best plan to buy.
- Monthly plan – costs $12.99 every month. A very expensive Avoid it!
- Annual plan – goes for $5.99 a month. You’ll be charged $71.88 every 12 months. A good plan to consider if you need the service for less than a year, but they’re better options.
- Two-Year plan – sells at $3.69 per month, but you’ll be billed $88.56 every two years. Previously, this was CyberGhost’s best plan, but there’s more.
- Three-Year plan – retails at $2.75 per month, billed at $99.00 every three years. This is currently the VPN’s most popular package, and it’s the most recommended. The plan gives you an extra two months free, and you can save up to 75% of your money. What’s more, the three-year deal will serve you well during this pandemic
CyberGhost has the best refund policy in the VPN market. The Romanian VPN offers a whopping 45-day money-back guarantee without a catch. This is a generous offers, and the grace period is sufficient. Implying you have more than a month to try every aspect of the VPN before you invest in its service. If you feel uncomfortable providing your payment details, you can take advantage of the 0ne-day risk-free trial. You get access to all premium features – an excellent to have a taste of what CyberGhost has to offer.
CyberGhost VPN Payment methods
CyberGhost are very considerate in their payment methods. For instance, they accept PayPal, all major credit/debit cards, and Bitcoin. This makes CyberGhost the best VPN in this category, especially considering their provision for cryptocurrency [Bitcoin] something other top and mid-range VPNs lack. We strongly advise trying the Bitcoin payment option, as gives you complete anonymity – doesn’t ask for information that can compromise your identity.
CyberGhost VPN Server Locations and Distributions
Undoubtedly, CyberGhost is the leader in this category. The Romanian VPN boasts the largest server network of 6,535 servers in 112 plus locations across 90+ countries around the world. These are massive numbers for a VPN to handle, but luckily, CyberGhost has somehow found a way to offer blazing-fast speeds on all its server locations.
A major highlight here is that CyberGhost is also among the few VPNs to have a considerable presence in Africa, Asia, and South America. Normally, this is regions most VPNs don’t give coverage. This makes CyberGhost an excellent choice for users in these regions. And considering Africa and Asia hold the highest torrenting content, it makes the VPN an excellent pick for torrent lovers.
CyberGhost VPN Performance
Our overall experience with CyberGhost was impressive. The VPN gives a long list of dedicated apps that have recently been enhanced – now giving one of the best user interface. The apps also have a less than five seconds connect and disconnect runs. We didn’t experience any issue noteworthy.
CyberGhost VPN Speed Test
CyberGhost makes bold claims about its internet speeds. According to the VPN, you can enjoy maximum connection speeds, regardless of the distance of the server location you’re using. Therefore, we used an online speedtest tool to confirm these claims.
To obtain a baseline result for our speed tests, we tested without a VPN connection, and here’s what we got:
We also connected to a specialised server for streaming and obtained these results:
Specialised server for torrenting also gave impressive speeds, as you can see below:
Overall, CyberGhost does well in terms of speeds. An highlight of this category is the streaming servers. You can rely on them to stream HD content, regardless of your distance from the server location. CyberGhost also supports torrenting, thanks to its specialised P2P servers.
CyberGhost VPN Features
CyberGhost is also feature-packed. The VPN lets you try a ton of advanced features in efforts to improve your online experience. Here’re some of the features we tried, and we share our experience:
CyberGhost VPN SmartDNS
CyberGhost doesn’t offer a dedicated client for devices like gaming consoles, routers, and smart TVs. As such, they compensate with a SmartDNS feature that you can integrate to unblock various streaming services. The feature lets you hide your device’s DNS. The SmartDNS redirects your traffic through DNS servers located in the region/country you’re trying to access. This means that whenever you want to access geo-restricted content from popular sites like BBC iPlayer, Netflix, you can depend on CyberGhost’s SmartDNS to do the trick.
CyberGhost VPN Split tunneling
CyberGhost provides split tunneling under a feature they call App Protection. The feature lets you choose a list of apps that you want to omit from the VPN protection. You can also create a custom profile that allows you to control split tunneling. For instance we were able to protect streaming apps like Netflix and Disney+ and omitted our banking apps like Payoneer and PayPal from the VPN protection. This means that we can unblock various streaming libraries, and observe the banking rules of not changing locations.
You also get a ton of specialised servers around the world. CyberGhost gives sperate lists of streaming and torrenting servers that you can choose from. Thanks to this, you can unlock a long list of streaming outlets as well as several torrenting libraries globally.
CyberGhost VPN Automatic kill switch
CyberGhost also gives an internet kill switch feature. This feature protects your device from exposure when the VPN connection drops. If turned on, you can avoid accidental data leaks that can be read by ISPs, governments, and other prying eyes. This means that you can use an automatic kill switch if you want to leave your computer unattended when torrenting. We benefited from the tool when we streamed content, and though the VPN connection drops occasionally, the kill switch ‘killed‘ the device internet access – thereby protecting our online identity.
CyberGhost VPN Ad-blocking
There’s also an Ad-blocking feature that you can use to block websites from tracking you. CyberGhost terms this feature as Block Online Tracking. The feature can also detect and block malicious websites that can harm your online experience.
CyberGhost VPN DNS & IP Leak Protection
CyberGhost also includes a DNS and IP leak protection service, that adds an extra layer of security to your network. Thanks to this, your ISP won’t get a whiff of your browsing traffic while using CyberGhost.
CyberGhost VPN Privacy and Security
CyberGhost VPN Privacy
CyberGhost is registered and has a legal jurisdiction in Romania. This is an excellent location to base a VPN, given it’s beyond the reach of invasive countries like the US and the UK. Romania is also not a member of the 5/9/14 eye alliance. The best part, the country revoked its data retention laws back in 2014.
This makes Romania an extremely suitable location for CyberGhost to operate. Therefore, we can confirm that CyberGhost observes a strict zero-logs policy – a big plus in terms of privacy rankings.
CyberGhost VPN Security
CyberGhost also scores highly in terms of security. The Romanian VPN uses military-grade 256-bit AES encryption together with a 2048-bit RSA key – the best authentication key. CyberGhost has also recently upgraded from the HMAC MD5 to a more secure HMAC SHA-2 hash authentication. These impressive security levels are also recommended by the OSTIF OpenVPN Audit.
CyberGhost also enhances your security levels by using Perfect Forward Secrecy, perfect for preventing hackers and prying encroaching eyes from stealing your information.
Finally, the VPN offers a list of protocols, including OpenVPN, L2TP, and IKEv2 for connections. You can use OpenVPN in instances where you want to maximum security, but you’ll have to compromise on internet speeds. IKEv2 on the other hands, gives an excellent balance of security and speeds, perfect for streaming and torrenting.
Ease of Use
At first glance, an attractive website, easy-to-navigate, premium look, and excellent design. You can get all the information you need to get started with CyberGhost.
Here are simple steps you can use to get started with CyberGhost:
- Click the yellow “Get 82% OFF” button
- Tick the box of the subscription plan you fancy. You can also add the dedicated IP address option
- Choose the payment option
- Enter your, email then proceed to checkout
- Download and Install the app compatible to your device get started.
This process takes less than five minutes to finish.
CyberGhost VPN Dedicated Client Apps
CyberGhost VPN Desktop client
CyberGhost’s desktop client has recently had a major overhaul design, and it now sports a mobile design. The app maintains a minimalistic design, premium look, and offers an easy to navigate user interface. We were delighted with the app’s quick-connect feature called “Best Server Location.” It lets you connect automatically to the best available server if you’re in a hurry.
However, if you want to connect to a specific server location, click the yellow triple-arrow icon on the left side of the home window. The desktop offers three lists of servers, including all servers, torrenting, and streaming servers.
The desktop app also lets you play with a ton of settings options, categorised into three windows, including connection options, smart rules, and the actual settings page. If you open the connections options page, you’ll be able to toggle on and off all ad-blocking features. The smart rules window allows you to tweak the startup rules, WiFi protection, exceptions, and the split tunneling feature called “App Protection.” We were able to add specific apps that we want to be protected every time we open them.
CyberGhost VPN Mobile app
The mobile app maintains the same minimalistic design as its desktop counterparts. Everything about the CyberGhost smartphone app is impressive. The experience we got using it is pretty much the same as the desktop client. Thanks to this, you can use the instructions we’ve discussed above to get around the app hassle-free.
Noteworthy, the mobile app doesn’t give as many settings options as the desktop client. For instance, you don’t get the smart rules, as well as the connection features when you use the mobile app. Nonetheless, CyberGhost makes up with ultra-fast speeds, top-notch performance, and a ton of protocols to choose from.
CyberGhost VPN Compatibility
CyberGhost VPN Compatibility with platforms and devices
CyberGhost is one of the top VPNs with the highest number of support platforms and devices. The VPN offers dedicated apps for Windows, Android, macOS, iOS, Linux. Additionally, there are also browser extensions for Chrome and Firefox. You can also get TV apps for Fire TV, and Android TVs. If you’re a gamer, you can also protect your Xbox and PlayStation with CyberGhost configuration files. Finally, protect your entire network at the router level using CyberGhost.
CyberGhost VPN Compatibility with streaming services
Fortunately, CyberGhost unblocks a long list of popular streaming services, such as Netflix, BBC iPlayer, CWTV, HBO GO, Disney+, and more. This is thanks to its specialised servers for streaming that are evenly distributed around the world.
CyberGhost VPN Compatibility with torrents
CyberGhost supports P2P filesharing, a great sign for torrent lovers. What’s more, CyberGhost also gives you a long list of torrenting servers to choose from. This means that you can almost connect to the closest server location, regardless of your current location, and still get maximum speeds without looking over your shoulder.
CyberGhost VPN Compatibility in China and Russia
Sadly, CyberGhost doesn’t guarantee its compatibility in both China and Russia. These two countries are highly repressive, in terms of the services you can access on the internet. This is why most top and mid-range VPNs try to overcome the heavy firewalls used in these countries. Unfortunately, not all VPNs manage to go around the restrictions. CyberGhost is such an unfortunate example. A chat with their technical agent and this is what they had to say, “To tell you honestly, I’m afraid that CyberGhost is blocked in Russia and China.” He continues to explain, “It may work for some time, but there’s no assurance that it will last.”
CyberGhost VPN Customer Support
CyberGhost offers unbeatable customer support. You can rely on the VPN’s support, 24 hours a day, seven days a week, all year round. They give you a vast knowledge base that includes guides, troubleshooter, general info, and announcements. If you have a technical or billing issue, you can try their email ticket system. Customer support reverts in less than 10 minutes – record the highest email response in the industry.
Furthermore, you can take advantage of the LiveChat tool that is still available during this COVID-19 pandemic. This is excellent news, considering most top VPNs have since dropped the options and only offer the email ticketing system.
- Blazing-fast speeds
- Very affordable plans
- Specialised servers for streaming and torrenting
- P2P filesharing
- Zero logs
- Largest server network
- Unbeatable customer support
- Generous 45-day money-back guarantee
- Split tunneling
- Smart rules
- Dedicated apps
- Overall impressive performance
- Doesn’t work well in China and Russia
- Kape Technologies ownership brings controversy
Otherwise, CyberGhost presents desirable packs that are worth the investment.
Check out our other VPN Reviews
Streaming and Torrenting
CyberGhost is one of our top picks for easy access to popular streaming sites. Watching Netflix is made incredibly simple with dedicated streaming servers, which connect you to the best location. In all our recent tests we are yet to experience any issues with Netflix whatsoever. Accessing BBC iPlayer is often as easy as connecting to the dedicated server, which saves you from testing all of the UK locations to see which ones are working. Unfortunately, we found BBC iPlayer to be accessible one day and blocked the next. Customer support described the situation as a ‘cat and mouse game’, with the BBC blocking IP addresses soon after CyberGhost adopts new ones.